Privacy Policy

1. Introduction

Lindung Sejahtera ("we", "us", "our") is committed to handling your personal information with care and in accordance with our obligations under the Personal Data Protection Act 2010 of Malaysia (PDPA 2010). This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it.

If you have any questions about this policy or the way we handle your information, please contact us at [email protected].

2. What Personal Data We Collect

We may collect the following categories of personal data when you contact us, engage our services, or use our website:

• Name, email address, and telephone number submitted via our contact form or by email
• Correspondence and documents you share with us in connection with your pension matter
• Information about your pension arrangements necessary to provide legal advice or representation
• Technical data collected automatically when you visit our website (see Cookies section)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and to provide the legal services you have engaged
• To communicate with pension fund authorities, regulatory bodies, or other parties on your behalf
• To maintain accurate records of your matter and our correspondence
• To comply with our legal and professional obligations
• To improve the operation of our website (where analytics cookies are accepted)

The legal basis for processing your data is primarily the performance of a contract (or pre-contractual steps at your request), our legitimate interests in running our legal practice, and compliance with legal obligations.

4. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share your data in the following limited circumstances:

• With pension fund authorities, regulatory bodies, or other parties directly involved in your legal matter, and only as necessary and with your knowledge
• With professional service providers who support the operation of our practice (e.g. IT service providers), subject to confidentiality obligations
• Where we are required to do so by law or court order

5. Data Retention

We retain personal data for as long as necessary to provide our services and to comply with our legal and professional obligations. Client matter files are generally retained for a minimum of seven years following the conclusion of a matter, in line with professional practice standards. Enquiry data from contacts who do not become clients is typically retained for no longer than twelve months.

6. Data Security

We take reasonable steps to protect personal data against unauthorised access, loss, or disclosure. These include:

• Secure storage of physical and electronic client files with access restricted to relevant staff
• Use of password-protected systems and encrypted communication where appropriate
• Regular review of our data handling practices

In the event of a data breach that is likely to affect your rights, we will notify you as required under applicable law.

7. Cookies

Our website uses cookies to help it function and, where you have consented, to collect analytics data. For full details, please see our Cookie Policy.

8. Your Rights Under PDPA 2010

Under the Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right of correction — you may request that we correct inaccurate or incomplete personal data
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to limit processing — you may request that we stop using your data for certain purposes

To exercise any of these rights, please write to us at [email protected]. We will respond within the timeframes required by law.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies separately.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

For any queries relating to this Privacy Policy or to exercise your data rights:

Lindung Sejahtera
Suite 8-1, Wisma Genting, Jalan Sultan Ismail, 50250 Kuala Lumpur
Email: [email protected]
Tel: +60 3-2731 5860